Shipping policy

Shipping Policy

Processing Time
Orders are typically processed and dispatched within 1–3 business days after payment has been received.

Delivery Time
Orders are estimated to arrive within 7–14 business days after dispatch. Delivery times are estimates and may vary depending on your location, courier delays, customs processing, public holidays, or other circumstances outside our control.

Tracking Information
A tracking number will be provided where applicable. Please note that tracking information may take up to 2 business days to become active after dispatch, as it is updated by our logistics partners.

Incorrect or Incomplete Addresses
Customers are responsible for providing a correct and complete delivery address when placing an order. Please carefully check your delivery details before completing your purchase.

We are not responsible for delays, failed deliveries, additional shipping costs, or returned parcels resulting from an incorrect or incomplete address provided by the customer. If a parcel is returned to us due to an incorrect or incomplete address, the customer may be required to cover the cost of reshipping the order.

Delivery Delays
While we aim to have orders delivered within the estimated timeframe, we cannot guarantee a specific delivery date. Delays may occur due to circumstances outside our control, including courier delays, customs processing, weather, or other unforeseen circumstances.

Lost or Damaged Orders
If your order appears to be lost or arrives damaged, please contact us as soon as possible so we can assist with investigating the issue with the relevant shipping carrier.