Refund policy
Refund & Return Policy
Order Cancellations
Customers may request to cancel an order before it has been fulfilled or dispatched by contacting us as soon as possible. We will make reasonable efforts to accommodate cancellation requests; however, cancellation cannot be guaranteed once an order has entered the fulfilment or dispatch process.
If an order has already been fulfilled or dispatched, it cannot be cancelled. In this situation, the customer may only be eligible for a remedy in accordance with the Refund & Return Policy.
If a cancellation is successfully approved before fulfilment, the customer will receive a full refund to the original payment method. Once a refund has been processed, the time taken for the funds to appear may vary depending on the customer's bank, card provider, or payment service.
Change of Mind
We do not accept returns or provide refunds for change-of-mind purchases. This includes situations where a customer orders the wrong size, colour, design, or simply decides they no longer want the product.
Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged, defective, incorrectly supplied, or significantly different from its description, please contact us within 7 days of receiving your order.
Please provide your order number and clear photos or other relevant information showing the issue so that we can assess your claim.
If We Are at Fault
If the issue is determined to have been caused by an error on our part, we will cover the reasonable return shipping costs.
Depending on the circumstances, we may provide a replacement, exchange, repair, refund, or other appropriate solution.
If we require you to return the item, we will provide instructions on how to do so. Please do not return an item before contacting us and receiving return instructions, as we may not be able to reimburse return shipping costs otherwise.
Incorrect Item Supplied
If we send you the wrong product, size, colour, design, or customisation due to an error on our part, we will arrange an appropriate solution and cover the reasonable shipping costs associated with correcting the error.
Customised Jerseys
Jerseys customised with a customer's requested name, number, or other personalisation are not eligible for change-of-mind returns or refunds.
If a customised jersey is faulty, damaged, incorrectly customised due to an error on our part, or otherwise eligible for a remedy under applicable consumer law, please contact us so we can resolve the issue.
Customer Responsibility
Customers are responsible for checking their order details, including size, colour, design, name and number, before completing their purchase.
We are not responsible for errors in customisation or ordering where the product has been supplied exactly as requested by the customer.
Refunds
If a refund is approved, it will be issued to the original payment method.
Once the refund has been processed by us, the time taken for the funds to appear in your account may vary depending on your bank, card provider, or payment service.
Applicable Consumer Laws
Nothing in this policy is intended to exclude or limit any mandatory consumer rights or protections that apply to your purchase under the laws of the relevant jurisdiction.